本文整理了亞馬遜官方各個(gè)部門(mén)的聯(lián)系方式，伙伴們可以收藏起來(lái)以備不時(shí)之需哦

一、亞馬遜賣家服務(wù)電話支持：

US seller support phone:+1-888-280-4331

UK seller support phone:+44-2070-8479-11

特別注意

以上是亞馬遜所在國(guó)的服務(wù)支持聯(lián)系方式，并非中國(guó)電話。

美英等地區(qū)需要在中國(guó)時(shí)間夜晚拔打，其它國(guó)家的支持電話可通過(guò)亞馬遜官網(wǎng)查詢。

在case沒(méi)有及時(shí)有效回復(fù)時(shí)，可以通過(guò)此電話溝通case進(jìn)度。

在電話接通時(shí)，通常需要進(jìn)行一些信息驗(yàn)證以證實(shí)是所屬店鋪的真實(shí)賣家。

二、亞馬遜賣家服務(wù)郵件支持：

1. 特別注意

亞馬遜更建議賣家先通過(guò)開(kāi)case方式尋找解決問(wèn)題的渠道，如果賣家的問(wèn)題都通過(guò)發(fā)送電子郵箱溝通，長(zhǎng)期將導(dǎo)致郵件太多影響處理問(wèn)題的進(jìn)度，同時(shí)將造成該郵箱會(huì)失效或者作廢。

亞馬遜相關(guān)郵箱有可能會(huì)是通用模板回復(fù)，此時(shí)需要賣家有更多耐心，亞馬遜每天會(huì)收到很多郵件，因此最好可以在郵件中一次性將要說(shuō)的問(wèn)題、店鋪郵箱等表達(dá)清楚。

如果亞馬遜明確表示不在回復(fù)你，通常再次發(fā)送郵件是無(wú)用的。

2. Deals有關(guān)

被低價(jià)跟賣導(dǎo)致的秒殺問(wèn)題:

Listings-report-nasd@Amazon.com

秒殺團(tuán)隊(duì):

seller-support-deals@amazon.com

uk-marketplace-deals@amazon.co.uk

3. 舉報(bào)惡意攻擊或者敲詐

investigate@amazon.com

郵件標(biāo)題請(qǐng)按照格式:“Feedback abuse report+賣家店鋪名”提交。

4. 舉報(bào)惡意評(píng)論

community-help@amazon.com

5. 投訴假貨

performance和report a violation通常不會(huì)直接處理，可以聯(lián)系以下郵箱。

US:seller-evaluation@amazon.com

US:listings-report-nasd@amazon.com

UK:listings-report-nasd@amazon.co.uk

UK:seller-evaluation@amazon.co.uk

6. 舉報(bào)假冒亞馬遜郵件（釣魚(yú)郵件）

stop-spoofing@Amazon.com

7. 專利侵權(quán)

copyright@amazon.com

US:notice@amazon.com

US: notice-dispute@amazon.com

UK:notice@amazon.co.uk

UK: notice-dispute@amazon.co.uk

FR:notification@amazon.fr

DE:benachrichtigung@amazon.de

IT:notifica@amazon.it

ES:aviso@amazon.es

IN: notice@amazon.in

MX:notice@amazon.com.mx

8. KYC相關(guān)

US:seller-verification-enquiry@amazon.com

US中文:cn-seller-verification-enquiry@amazon.com

UK:seller-verification-enquiry@amazon.co.uk

UK中文:cn-seller-verification-enquiry@amazon.co.uk

9. 歐洲稅務(wù)問(wèn)題

uk-VAT-support@amazon.com

merch.service05@amazon.co.uk

vat-number-appeals@amazon.com

10. 兒童產(chǎn)品安全問(wèn)題

child-safety@amazon.com

11. 溝通鎖倉(cāng)服務(wù)

aglc-cross-border-sales@amazon.com

12. 店鋪費(fèi)用索賠

US: seller-guarantee@amazon.com

US: payments-guarantee@amazon.com

UK: payments-guarantee@amazon.co.uk

DE: payments-garantie@amazon.de

FR: garantie-amzpayments@amazon.fr

IT: garanzia-paGamenti@amazon.it

ES: garantia-pagos@amazon.es

JP: payments-guarantee@Amazon.co.jp

13. 賬號(hào)凍結(jié)/關(guān)閉后FBA庫(kù)存處理

US: remove-my-inventory@amazon.com

UK:remove-inventory@amazon.co.uk

14. 店鋪被關(guān)閉后貨款處理

US:payments-funds@amazon.com

US:payments-investigate@amazon.com

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK: payments-funds@amazon.co.uk

UK:payments-investigate@amazon.co.uk

DE:payments-nachforschungen@amazon.de

FR:investigation-amzpayments@amazon.fr

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

15. 賬號(hào)績(jī)效團(tuán)隊(duì)

US: seller-performance@amazon.com

CA: seller-performance@amazon.ca

UK: seller-performance@amazon.co.uk

DE: verkaeufer-performance@amazon.de

FR: performance-vendeur@amazon.fr

IT: performance-venditore@amazon.it

ES: performance-vendedor@amazon.es

JP: alliance@amazon.co.jp

JP: reports-fup@amazon.co.jp

16. 與賬號(hào)表現(xiàn)和政策有關(guān)的申訴

US:pq-Review@amazon.com

US:seller-performance-policy@amazon.com

UK: pq-review@amazon.co.uk

UK: seller-performance-policy@amazon.co.uk

DE:verkaeufer-performance-richtlinie@amazon.de

FR:politique-performance-vendeur@amazon.fr

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx